Services We Provide

Professional Call-Center:

• Staffed by drug information pharmacists
  
• Real-time verbal responses
  
• After-hours coverage for 24/7 response
  
• Letter creation and fulfillment

Adverse Event and Product Complaint Reporting:

• Initial adverse event (AE) / product complaint (PC) documentation
  
• Same-day AE/PC transfer according to defined Standard Operating Procedures (SOPs)
  
• Weekly reconciliation reports

Customized Monthly Reporting:

• All cases documented in standardized MI database
  
• Detailed report of activities on a monthly basis
  
• Report customized to meet your needs

Medical Writing / Literature Review:

• Development of accurate and balanced scientific summaries
  
• Initial quality assurance review, with final review and approval by client
  
• Responses maintained and updated as necessary

Customer Satisfaction:

• Documented record of satisfying customer needs
  
• Emphasis on courteous, friendly, yet professional handling of every inquiry
  
• Flexibility to meet changing customer needs
  
• Very high rate of client retention